![]() ![]() If it doesn’t improve I might disassemble it, as it’ll be useless otherwise. I’ll also now be giving the newer pen another 18 hours of nib-less lay-down, in the slim hope that it’ll reset somewhat. I can live with awkward menu-opening for a while, via the pen buttons, so long as I can draw a clean pressure-sensitive line - but it now looks like I’ll be getting two new P50S pens when I can next afford it. ![]() But at least the clear difference between the behaviour of the two pens shows that the problem is in the pens rather than the software or the monitor. The newer less-used pen is the same as before. It’s now in its vertical pen-holder and it’ll be interesting to see how it is after a night like that. Not enough to give me back my lovely double-tap, but enough to ink and paint perfectly. After leaving both pens nib-less and on their sides for 18 hours or so, the older and more-used pen is much improved. If the “ remove nib / lie pen on its side” suggestion doesn’t cure the problem with either pen, the next step seems to try for a replacement pen (the P50S) - which in the UK ships for about £15-£20. I also read that the pens should not be stored horizontally, and my second pen was stored that way for six months - that may perhaps explain why the ‘second pen trick’ (see above) was only a temporary fix? It seems strange that this should be the case with both pens, but that does seem to be the most logical explanation (all other possibilities having seemingly been tried) and would also neatly explain why the double-tap is not working when other functions are. overnight, and see if it the pressure sensor will reset itself. Pull it out with a pair of tweezers or needle nose pliers (gently so you can re-use the nib) and let the pen sit on its side for a few hours, e.g. It could be the nib in the pen is stuck in depressed (clicked) mode. 2 - The best suggestion found so far is from the Ugee Help FAQ: Menus and Windows can at least be used by hovering and gesturing with the pen, with care, but the use of brushes and pens is problematic unless one can paint onto the surface of a screen. A hardware Factory Reset of the Ugee Pen Tablet monitor does not fix this proximity problem. 1 - I found that the old double-tap functions are still there, just positioned somewhat above the screen rather than at the screen surface! If I behave with my pen as if the screen is ‘up in the air’, about half an inch or more above where it actually is, then I get a great deal of the old functionality back again. It worked but the same problems have returned, with both pens and even when they are well-charged. Update: this was only a temporary fix, regrettably. Which shows how long a charge lasts - about six months, it seems. The problem seems to have been that the battery charge had finally run out on the first pen. Then I dug out the second pen that comes with the Ugee, and suddenly everything was working as normal. I hard-booted everything, again with no result. I tried changing the pen nib, with no result. Nothing on the Pen’s own driver settings window helped return the pen to the proper normal double-tap behaviour. Screen calibration was fine, and the pen drew well in its Driver’s small test window. Cables were all seated well, and a switch of the USB cable socket had no effect. There was no Windows Tablet service running that would conflict with my Pen driver. But nothing in the Control Panel’s ‘Ease of Access’ center could help, and nor could ‘Pen and Touch’ or ‘Mouse’ or the Monitor drivers or settings or similar. I assumed the problem was due to a Microsoft update, which had messed up the pen tablet settings in Windows. None of these things had happened before, and I had made no changes. * Typing on the On-screen Keyboard and Notepad is near-impossible, because the Window focus is not synced and a single pen-button key-press causes multiple repeating letters to appear in Notepad. It makes no difference if you select ‘None’ in the Driver settings for this button, it still acts as an activating click. * A ‘bottom-click’ press with the pen button is needed in order to select, which was not needed before. Tapping ‘X’ or ‘_’ to close or minimize a Window no longer works. * “Double-tap to open” no longer works at all. It does the same for Windows Taskbar icons, Photoshop Tool presets and similar. * When the pen tip hovers over a tab, it will instantly “magnetise it”, automatically pick it up and rip it out of the UI as you move the nib. I went to my Ugee pen monitor today and found that the pen was behaving unusually. Update: see the foot of this blog post for more suggestions, one of which partly worked. Charge the pen’s battery, or switch to the supplied second pen (if it has a charged-up battery). Possible solution: The pen’s battery is very weak, but still functioning. Problem: The Ugee pen can no longer ‘double tap’, behaves strangely. ![]()
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